At Smart Trading, we are committed to protecting your privacy. This policy applies to information collected when you create a client profile, accept disclosures, choose an account route, or contact our team.
Information We Collect
Personal Information
When you register or use our services, we may collect information that identifies you, such as your name, email address, phone number, and account credentials.
Onboarding and Route Information
We may collect details related to your onboarding choices, disclosure acceptance, and selected account route so we can guide broker or program handoff appropriately.
Non-Personal Information
We may collect technical data such as IP addresses, browser types, referring URLs, device information, and usage patterns. IP addresses can be personal data depending on jurisdictional context.
Cookies and Tracking Technologies
We use cookies and similar technologies to support site functionality, security, and analytics. We respect your cookie consent choices, and you can manage cookie preferences through your browser settings.
How We Use Your Information
Provide and Improve Services
- Operate and maintain client onboarding and account-route guidance.
- Process registrations, disclosures, and route selections.
- Improve and personalize your experience on our platform.
Communication
- Respond to inquiries and provide customer support.
- Send service-related updates and onboarding information.
- Share promotional materials where permitted and with appropriate opt-out options.
Analytics and Research
- Monitor usage trends and platform performance.
- Conduct research to improve our services and onboarding experience.
How We Share Your Information
Service Providers
We may share information with trusted third-party providers that help us operate our services, such as hosting, authentication, email delivery, and analytics partners.
Broker and Program Handoff
When you select a trading route, relevant onboarding information may be passed during broker handoffs to the broker or program provider involved in your chosen path, in line with your consent and our onboarding flow.
Legal Requirements
We may disclose information when required by law or in response to valid requests by public authorities.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Data Security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, loss, or alteration. No method of transmission or storage is completely secure.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
Access and Update
You may access and update certain personal information by logging into your account and updating your profile settings, where available.
Opt-Out
You can opt out of promotional emails by following the unsubscribe instructions in those messages or by contacting us directly.
Data Deletion
You may request deletion of your personal information by contacting us at trading@xen-holdings.com.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will take steps to delete the information.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We take steps to ensure appropriate safeguards are in place for cross-border transfers.
Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, contact us at trading@xen-holdings.com.
By using Smart Trading, you acknowledge that you have read, understood, and agree to this Privacy Policy.